Store Policy

STORE POLICY

 

  • SHIPPING:

FAST SHIPPING
We offer lightning fast shipping! Please allow 1-3 days for processing. Please allow 3-4 days for processing on all wig orders.

Once your payment has successfully been processed, your item(s) will ship. You may choose from our Priority 1 – 3 day or Express 1 – 2-day shipping services. You will receive tracking information as soon as your item(s) ships.

Please Note: Our Raw Virgin hair and wigs take longer to ship. Please allow 5-7 days for shipping. (This excludes our Raw Indian and Raw Vietnamese Hair,  which will ship within 2-3 business days).  As your bundles are coming from one of our top of the line vendors to ensure you receive 100% Raw virgin hair.

Getting Wiggy Hair is not responsible for any lost or uninsured items. If your tracking information states that your package has been delivered, but you have not received it, you must contact the United States Postal Service for further investigation.

If an order is placed on a national holiday or after 4 p.m. EST on Friday, Saturday, or Sunday, it will be shipped the following business day.

 

  • RETURNS/EXCHANGES:

**ALL SALES ARE FINAL AND THERE ARE NO REFUNDS**.

Under certain circumstances, we will accept exchanges only if products are in original condition and packaging. Please email our customer service representatives at service@gettingwiggyhair.com.

 

  • FREQUENTLY ASKED QUESTIONS:

Q: What type of hair does Getting Wiggy Hair sell?

A: We sell 100% virgin hair. Our hair has not been chemically processed. Some hair may have steam processing for curl or wave patterns (Please note: our steaming process does not involve chemicals). We also sell RAW virgin hair. Raw hair is 100% unprocessed hair collected from one donor. The hair is directly cut from a donor and immediately wrapped into a bundle in order to keep all cuticles intact and in the same direction. This is the highest quality hair in the world, as it is 100% natural.

Q: How many bundles should I purchase?

A: For 14″ to 20″ lengths, you can purchase 3 bundles. For 20″ to 30″  lengths, we recommend purchasing 4 bundles for desired fullness with your install.

Q: How long will Getting Wiggy Hair extensions hair last?

A: We proudly stand behind our hair and the fact that our extensions will last for as long as you take care of them. We have clients who have re-installed our hair over and over again. Our extensions can easily last you 6 months to a year and even longer with proper care.

Q: Can I wash/straighten/apply heat/and/or swim in my extensions?

A: Yes. Be sure to use a good quality shampoo and conditioner on your hair. This will help maintain luster and softness, as with your own natural hair. Always use a heat protectant prior to applying any heat to your extensions. This will prevent heat damage. If you are swimming, be sure to immediately wash the chlorine/salt water out of your hair. Not doing so, can cause matting/tangling, and dryness in your extensions.

Q: Can I dye my extensions?

A: Yes. However, we highly recommend consulting a professional for any coloring of the extensions.

 

  • HAIRCARE GUIDE:

Now that you have your gorgeous hair, it is important to take proper care of your investment.

ALL HAIR TEXTURES:
-Wrap your hair nightly with a silk scarf or bonnet (doing so helps lock in moisture and eliminates unnecessary shedding/tangling).

-Under your scarf,  your hair should be twisted/braided into pigtails/plaits or put in a bun (this helps the hair from matting and tangling while sleeping).

-Seal your wefts before installing your extensions to ensure the longevity of your hair. Weft sealants can be found at your local beauty supply store.

-ALWAYS use heat protectant before using any kind of heated styling tools (in not doing so, your hair can become very brittle and produce split ends/breakage and frizzy/dry hair).

-CONDITION your hair at least once every week; SHAMPOO your hair once every 3 1/2 weeks (time-frame may vary depending on the amount of styling and product build up).

-ALWAYS comb/detangle from the tips to the roots with a wide tooth comb and/or detangling brush. These can be found at your local beauty supply store.

 

  • DO NOT:

*Cut your wefts- this causes shedding and thinning of your hair extensions.
*Sew through your wefts- this will cause the construction of your hair weft(s) to weaken, while also causing shedding and thinning of your hair extensions.
*Blow dry your hair- always let it air dry; blow drying has the possibility of causing heat damage and ruining your hair extensions.
*Use box dyes- only use professional consulting for adding any coloring or other chemicals to your extensions.

DEEPWAVE/CURLY:
-Detangle your hair extensions ONLY when the hair is wet (detangling your hair while it’s dry can cause breakage, shedding, and hair loss).

-Detangle your curly/wavy hair EVERY morning and EVERY night before wrapping (please follow same wrapping instructions listed above).

-Use a leave-in conditioner/water mix to help keep your curls/waves moisturized.

-ALWAYS comb/detangle from the tips/ends up.

-Use a DAILY curling cream with water to help with moisture and to prevent shedding/tangling/interlocking of the curls/waves.

FOR OTHER QUESTIONS AND CONCERNS PLEASE EMAIL US AT:  service@gettingwiggyhair.com.